Language lessons across Australia & New Zealand

Call us! +61 (03) 8652 1381

Start learning!
menu
close

Language lessons across Australia & New Zealand

Call us! +61 (03) 8652 1381

Start learning!

Frequently Asked Questions

Here you can see a list of the most frequently asked questions about language courses offered at Listen & Learn. In case you don’t see your question below, or are looking for additional information, please contact us.

1. Designing your course

For a general indication of the levels we use and to see where you might fit into your new language, please see our Levels page. Your teacher will give you a more detailed assessment when you begin your course.
The number of lessons you will need will depend on both your starting level and your aims for the course. We are more than happy to provide advice about this. As an example, we would recommend that Complete Beginners undertake 24 hours of classes (12 two-hour sessions) to reach an Elementary level.
No. We offer several standard options, depending on your learning aims and availability, but these are just suggestions. When booking your course, we will tailor your course length to best suit you. Please contact us for further information.
A group can consist of anywhere between 2 and 12 students. In rare cases, we can accommodate up to 16 students in a class, but we find that with large classes, teachers are unable to provide enough individual attention to help each student progress quickly and confidently. Because of this, we do not recommend this option to our clients.
No. We do not arrange «trial» lessons, as it is both difficult to judge a course by its initial class (as they are introductory and focussed on assessment of a student’s proficiency and needs) and our teachers do a lot of preparation for each course they teach. Most qualified, experienced teachers would not agree to teach one lesson on its own. We are happy to provide teacher profiles if you would like to know more about an individual teacher.
Our teachers are all native speakers who are both experienced and certified to teach their own language to foreign learners. Many of them also hold university degrees majoring in education or their own language.
Listen & Learn confirms the references of all of our teachers, but we can also provide teacher profiles to students by request. On occasion, Listen & Learn may request that a student provide a reference from a friend or colleague to attest to their good character. This is usually only in the case of one-to-one classes being held in the student’s home or the teacher’s office, and is for the comfort of both parties.

2. Throughout your course

We can postpone any class until a more convenient time for you. As long as you give your teacher or our office two working days’ notice, this service is provided free of charge.
It is possible to arrange extra classes, but they will be deducted from the total number of classes you have paid for. If the teacher is notified in advance, it is possible to record the class so the absentee may listen to it later. Another option is to arrange live online classes, which can be attended even when students are in remote locations (as long as they have an internet connection). Online classes can also be recorded and reviewed later.
If you need to put your course on hold, please notify either your teacher or our office. We only need to have two working days’ notice, but it would be helpful if you could advise us in advance, so that your teacher can plan your lessons while taking your break into consideration.
Yes. At the end of your course, you will receive a course attendance and completion certificate, which confirms the language studied, the number of hours completed and the language level attained.
It is usually not a problem to find a replacement teacher in a new location if you are moving to a major city. There may be a delay if your new location is not in a major centre, so it would be helpful if we were informed about the relocation as soon as possible. This will help to ensure that your course continues running smoothly and without interruption. There is normally a relocation fee of $350.00 to cover administration costs.
In the event you cannot attend a lesson in person because of unusual circumstances, we encourage you to arrange an online lesson with your tutor, so you can continue your learning. However, if you want to switch from face-to-face lessons to online permanently, then you must inform us as soon as possible and we will arrange any required contract adjustments.
Unless you have specifically asked for more than one teacher, we will do everything within reason to keep you with the same teacher for the length of your course. Our teachers are only human, however, and we cannot foresee illness or personal circumstances. In these rare cases, we may need to replace your teacher at some point during your course, but we will notify you as soon as possible and do our utmost to find a suitable replacement.
If for any reason you need to withdraw from your course completely, please let us know as soon as possible. If you have completed, or are within two working days of, your first session, you will be issued with a credit note for the balance of your invoice, less the cost of any classes already taken (including late cancellations), the cost of any course books supplied, and a cancellation fee of $550.
Please feel free to contact us if you have any feedback or suggestions about your teacher or course. We will liaise with your teacher to help improve your learning experience as much as possible. If you find that your teacher remains an unsuitable match in terms of personality or teaching style, we will do our best to arrange a suitable replacement at no additional charge.

3. Payment

No. For all language courses in Australia (except for English), please add 10% GST to our quoted prices. All of our courses in New Zealand are GST-free, so the final price will be as quoted.
No. You can start your course by paying a deposit only, which can be made by credit or debit card, PayPal, or bank transfer. Once we receive the deposit, your course can begin and we will issue an invoice for the remaining lessons. The remaining balance can be paid in instalments, depending on the course schedule and duration.
The higher price for group lessons covers the cost of extra materials, as well as added administration costs. Teachers also need to incorporate the aims of each participant into their course planning.
Yes. Our group prices remain the same no matter how many students attend the class. Our teachers anticipate the full number of students and prepare their lessons to suit. Absentees are generally expected to catch up on missed material before the next lesson to avoid interrupting the progress of the rest of the group.
Unfortunately, none of these options are possible. Our teachers invest a lot of preparation in their courses and need to know how long the course will last and how many students are likely to be in the class each time. It is also important to note that we aim to move students along as quickly as possible and if a student regularly misses a class, it will be very difficult for him/her to keep up without holding the majority of the class back. Rare absences are not a problem if the student is willing to catch up on material missed.

Read why our customers are continuously satisfied with Listen & Learn language course!

See what they have to say about our tailor-made approach.

5

★★★★★

Customer Reviews

ENGAGING. CONVENIENT. PERSONALISED.

Sign up for our face-to-face language courses in your city. You’ll be fluent in no time!

Send us a quick enquiry

Testimonials

From our clients all over the world

"Eri is a fabulous teacher. I've made strong progress. She answers my questions about customs and culture in the workplace, making my study very relevant."
Danielle Dyksterhouse

Japanese course in Online.

"My Dutch lessons are going extremely well! Chris is an excellent match."
Charlotte Russell

Dutch course in Cambridge.

"My teacher structures the program where we read through a news story working on reading comprehensive and making sure I don’t just have a cursory understanding of the text but a definite one. Overall, great ..."
David Scollan

Swahili course in Online.

"Things are going well so far. My teacher is wonderful. We practice words in French and also answering customer questions to help out with work. Overall, a very nice experience!"
Anne Orsi

French course in Online.

"I am getting on well with my lessons and look forward to continuing."
Damien Swanson

Swedish course in Cardiff.

Read more
Language Teachers.
You can be part of Listen & Learn.
LEARN MORE

TEACHER CASE STUDIES

Meet the Listen & Learn teachers, all native-speakers, and dedicated to reaching our clients' language goals!

  • Frances

    Age: 58
    Language: English
    Years of experience: 10

    “The best moment for a teacher is when you see that person who had no confidence in the beginning now speaking English with ease”
    Read more

  • Faiza

    Age: 40
    Language: Indonesian
    Years of experience: +13 years

    “I always try to do my best at teaching, motivating, and maintaining good vibes in every class.”
    Read more

  • Francine

    Age: 35
    Language: Dutch
    Years of experience: 10+

    “The Listen & Learn staff are all incredibly helpful and dedicated to assisting tutors and students alike. The team makes sure they fully understand their students’ needs before matching them with a tutor”
    Read more

our clients include

APHS
Language learned: German in Brisbane.

IMC Corporate
Language learned: English in Sydney.

Wombat Mining
Language learned: German in Brisbane.

View Our Full Client List

Study online with our live,
Online Language Lessons!

LEARN MORE